The AI Front Desk for Medical & Wellness Practices
LocalServe deploys a 24/7 AI voice receptionist that answers every call, books appointments, qualifies callers, and represents your brand — even after hours.
100% Call Coverage
No voicemail, ever
Built for teams that rely on appointments
Whether you're managing consult requests, memberships, or urgent inbound calls, our AI front desk handles the first conversation and routes it correctly.
Medical Spas
Handle consult requests, treatment bookings, and pricing inquiries with professionalism
Wellness Centers
Manage memberships, class scheduling, and therapy bookings automatically
Urgent Care Clinics
Provide location, hours, and next-available guidance while escalating clinical questions
Missed calls become missed revenue
Every unanswered call is a potential patient choosing a competitor
Your team is juggling in-person patients while the phone rings constantly. Calls go to voicemail or get rushed, creating a poor first impression.
Potential patients call after 5 PM or on weekends. By the time you call back, they've already booked with a competitor.
"What are your hours?" "Do you take my insurance?" "How much does it cost?" The same questions pull your team away from patient care.
Multiple locations mean multiple front desks with different scripts, knowledge levels, and customer service quality.
Appointments are booked without proper qualification or confirmation, leading to wasted time slots and lost revenue.
What LocalServe delivers
Your always-on AI front desk solution
24/7 Call Answering (No Voicemail)
Every call is answered immediately, day or night, weekends and holidays included. No more missed opportunities.
Appointment Booking + Intake Capture
The AI books appointments directly into your calendar and captures key intake information upfront.
Overflow Coverage During Busy Times
When your front desk is swamped, the AI handles overflow calls seamlessly, so nothing falls through the cracks.
Brand-Consistent Voice and Policies
The AI speaks in your brand voice and follows your specific policies, pricing, and procedures perfectly every time.
Smart Routing to the Right Team
Clinical questions go to clinicians. Billing goes to billing. The AI knows when to route and when to handle.
Call Summaries and Structured Notes
Every call generates a clean summary with key details, ready to review or add to your patient records.
Common call types we handle
Industry-specific solutions for your practice type
- New patient consult requests
- High-level service explanations (non-clinical)
- Pricing range guidance when allowed by the business
- Scheduling + reminders + confirmations
- Membership and package questions
- Class/therapy scheduling
- Reschedules and cancellations
- General FAQs and policy questions
- Location, hours, and next-available guidance
- Insurance vs self-pay routing questions
- Wait-time expectations (if provided by the clinic)
- Escalation to staff for clinical questions
How it works
Get started in days, not months
We learn your services, policies, and tone
Our team works with you to understand your practice, protocols, and brand voice to configure the AI perfectly.
We deploy your AI voice front desk in days
Once configured, we connect the AI to your phone system and calendar. Testing takes hours, not weeks.
You get booked appointments and clean call notes
The AI handles calls, books appointments, and provides summaries. You focus on delivering excellent patient care.
The AI front desk does not diagnose or provide medical advice. It focuses on scheduling, intake questions, policies, and routing — and it escalates clinical questions to your staff. This ensures compliance while maximizing efficiency.